icomasoft - advanced datacenter intelligence: Support

icomasoft support for VMware

If you could use some support, let the entire IT world help you!

icomasoft® support is the first Software-as-a-Service application providing automated support for virtual IT infrastructures. icomasoft® support is the first application of the icomasoft® desk web-based working place.

This service application allows you to automatically compare the anonymized configuration of your virtual IT with a variety of knowledge and support databases of icomasoft®, major vendors and communities.

This powerful application is a “must” for professional users looking to reduce time and cost related to complex support issues.

You will be able to ensure compliance with your regulations and business expectations in a simple and yet most effective manner.

Stay tuned - it will be live soon!

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User Benefits

Reduced downtime due to ultrafast delivery of solutions to recognized issue

Save more than 50% of your precious time on all support cases

Data anonymization ensure a very high security level

Benefit from the huge worldwide expertise available at your finger-tips

Single source of information rather than evaluating countless forums and Google entries

Know about potential issues even before they emerge

Share your infrastructure details online with partners of your trust and choice

No installation, no maintenance, no additional resources

Pay only what you use and when you use it

Features & Functions

Just generate and upload vm-support files, we do everything else

Automated issue identification and solution search

Automated comparison with best-practice databases

Past, current and potential issues in one application

Automated documentation and reporting of your infrastructure

Share individual or anonymized configuration data with partners, consultants and vendors of your choice

Pay-as-you-grow

Issue tracking and issue history

Early recognition of repetitive issues

Top 10 information about current threads

Security check of your VMware ESX configuration (coming soon)

Integration in your helpdesk application (future)

icomasoft support for VMware

User Benefits

Features & Functions

Screenshots

Supported Browsers

Supported Platforms